Frequently Asked Questions

Everything you need to know about making your home smarter.

How long does shipping take for my SwitchBot order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 7-15 business days.

What is your return policy for smart home devices?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

Do SwitchBot products require a hub to work?

While many SwitchBot products work via Bluetooth for local control, a SwitchBot Hub is required for remote access, voice control (Alexa/Google Assistant), and third-party integrations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Is there a warranty on SwitchBot electronics?

Yes, all SwitchBot hardware comes with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

Are SwitchBot devices compatible with Matter?

Yes, our latest Hub 2 and compatible sub-devices support the Matter standard, allowing for seamless integration with Apple Home, Google Home, and Amazon Alexa.